How I Look at Management | 8 |
Right and Good Management,in My Definition, Is… | 9 |
Contents | 12 |
Preface | 20 |
Strategic Solutions for REvolutions | 20 |
The New Challenges | 20 |
The Right Knowledge | 22 |
Introduction: The Right Strategy for theGreat Transformation21 | 24 |
The Revolution in the Great Transformation21 | 25 |
Innovative, Intelligent and Right Solutions | 26 |
Strategy: Navigating Effectively Through the Complexity of the Great Transformation21 | 27 |
Key Propositions | 29 |
A Word On the Terms Used | 31 |
Part I: Strategy for theGreat Transformation21 | 36 |
1. What Strategy Looks LikeWhen the Future is Unknown | 38 |
2. The Great Transformation21 | 42 |
The Old World Ends as a New World Is Born | 44 |
Megachange in Megasystems | 45 |
The Current Crisis as the New World’s Birth Pangs | 46 |
It Takes More than Economics to Understandthe Global Economic Crisis | 47 |
Anglo-Saxon Corporate Governance—A Machineof Destruction | 48 |
Complexity and Management Crisis:The Absence of Neuronal Systems | 51 |
Third Act of the Crisis: Deflation | 52 |
The New Way of Functioning: Mastering Complexity | 54 |
3. When You Do Not Know What You Need to Know: The Minefield of Strategic Errors | 56 |
Strategic Delusion by Operational Data | 56 |
Operational and Strategic Management | 61 |
Strategic Thinking Traps | 67 |
Part II: Strategy as Master Control in the Wholistic Management Systems | 76 |
1. Making Companies Function Well | 78 |
Enhancing Management Impact Through Management Support Systems | 78 |
Right and Good Management—Universally Valid | 79 |
Management, Financial Markets, and Alpinism | 82 |
A Practical Hint for Readers in the Know | 83 |
What are Master Controls? | 84 |
The Basic Management Model and Its Basic Concepts | 85 |
Management of Institutions:The General Management Model | 86 |
Management of People: The Standard Modelof Effectiveness, or “Management Wheel” | 89 |
The Integrated Management System—IMS | 90 |
Integrated Strategy as a Top Cross-Divisional Function | 93 |
2. Providing Direction ThroughCorporate Policy and Business Mission | 96 |
The Right Purpose | 96 |
The Right Mission | 101 |
The Right Performance | 107 |
Part III: Mastering ComplexityThrough Reliable Navigationin Any Circumstance | 112 |
1. Revolutionizing Strategic Navigation | 114 |
The Malik-Gälweiler Navigation System | 115 |
The Right Strategy for a Future Unknown | 118 |
Putting an End to Arbitrariness in Strategy Design | 118 |
Looking Further Into the Future—Without Forecasts | 120 |
Time Constants and System Dead Time | 120 |
Limitations of the Market Economy:Why Economists Do Not See Far Enough | 121 |
What Must Be Monitored: Variables for Controland Orientation | 122 |
Reliable Function With Cybernetic Control Systems | 123 |
2. Reliable Control Through Cybernetic Navigation | 125 |
First System Level: Liquidity | 125 |
Second System Level: Profit | 130 |
Third System Level: Current Profit Potential (CPP) | 132 |
Fourth System Level: Future Profit Potentials (FPPs) | 137 |
3. Setting the Right Strategy, Irrespectiveof Economic Climate: The Strategy Map | 144 |
The Solution-Invariant Customer Problem | 148 |
Solution Technologies | 155 |
Socioeconomic Trends | 158 |
Market Position | 160 |
Investments and Cost Reduction Potentials | 167 |
Research and Development Objectives | 169 |
Finance and Balance Sheet Variables | 171 |
Part IV: Following the Change:Success Factorsfor Your Current Business | 174 |
1. No More Blind Flying: PIMS—The High Art of Strategy Development | 176 |
Strategic Leadership | 177 |
The PIMS Revolution | 179 |
Strategy at the Strategic Business Unit Level | 180 |
Discovery of the “Laws of the Market Place” | 180 |
A Brilliant Research Idea: Profits Are Drivenby Structure, not the Industry | 182 |
New Benchmarking Based on the Biological Pattern | 183 |
The PIMS Database Suites | 184 |
Universally Valid Factors DetermineSeventy-five Percent of Profits | 186 |
Answering Key Questions of Strategy | 188 |
Eight Key Factors for Success | 189 |
2. Strategic Core Knowledge:A Cornucopia of Insights | 190 |
Market Position | 190 |
Stability of Results Over Time | 191 |
A Seeming Anomaly Triggers Discovery of a New Factor | 192 |
Is Innovating a Good Thing? | 193 |
Where Many Businesses Lose Earning PowerWithout Even Noticing | 194 |
How Important Is Market Growth? | 195 |
Systemic Interconnectedness of PIMS factors | 196 |
PIMS and the Six Central Performance Controls (CPC) | 199 |
The Cybernetics of PIMS Strategy Development | 199 |
Overview: Benefits of PIMS Findings for Top Management | 200 |
Criticism of the PIMS Program | 201 |
What Remains Valid in Business When Everything Changes | 202 |
3. Breaking Strategic Barriers:Three Pioneering Models From PIMS | 204 |
Knowing the Potential of a Business:The PIMS Par Model | 204 |
Learning From Winners: The PIMS Look-Alike Model | 207 |
The Customer Value Map: Using Customer Valueand Competitiveness as Reliable Guiding Stars | 212 |
Part V: Ahead of Change:Success Factorsfor Your New Business | 222 |
1. Constants in the Currents of Change | 224 |
The Magic of Patterns that Connect | 226 |
We, too, Will Be Replaced: Creative Destruction | 227 |
Symphony of S-Curves: Seeing the Future Clearly | 229 |
Simple Growth Processes | 230 |
From Growth to Substitution | 234 |
When Several Systems Compete for Existence | 235 |
Discovering the Secret Driver of Epochal Change | 237 |
Centennial Cycles: Invention—Innovation—Substitution—Exploitation | 239 |
Was Kondratieff Right?The Rhythm of Long Economic Cycles | 242 |
Self-Destructing and Self-Creating Systems | 244 |
2. Innovating for theGreat Transformation21:How to Preprogram Success | 247 |
From the Art to the Craft of Innovation | 248 |
Misconceptions About Innovation | 250 |
3. Mastering Even the Unknown:The PIMS Start-up Strategy | 256 |
Start-ups as a Synthesis of Several Arts:The Secrets of Innovation Success | 257 |
The Right Environment for Start-up Businesses | 266 |
Choosing the Right Strategy in the Right Environment: Knowing, Not Guessing | 268 |
4. Implementing Start-up Strategies:Basic Rules for Effective Innovation | 275 |
1.Go for the Top:Market Leadership and Distinct Changes | 276 |
2.Make Room for New Things | 276 |
3.Separate the Old From the New | 277 |
4.Look for Opportunities in Problems | 279 |
5.Ask Controllers for a Second “First Page” | 280 |
6.Write Down Your Expectations | 280 |
7.Determine Cut-off Points | 281 |
8.Make Sure You Have the Best People | 281 |
9.Run Tests | 282 |
10.Strictly Focus on a Few Things | 282 |
Part VI: Revolutionizing Management Methods: Strategic Approaches Without Time or Space Limits | 284 |
1. Direttissima: Taking the Most Direct Path to the Right Strategy | 286 |
2. Revolutionizing Change Withthe Syntegration Method | 294 |
Epoch of New Leadership: Quantum Leapin the Social Technology of Functioning | 294 |
Change and Innovation—Swift and Effective | 295 |
What is the Syntegration Methodand What Does it Accomplish? | 296 |
3. The Cyber-Tools | 311 |
SensiMod: The Sensitivity Model As the Organization’s GPS | 312 |
EKS: Dynamic Specialization | 319 |
Management System Audit (MSA):New Ways of Functioning and Implementing | 326 |
Operations Room: Implementation With Real-Time Control | 331 |
4. How Even Giants Learn to Dance: HyperSyntegration | 338 |
Appendix | 346 |
Concept and Logic of the Series“Management: Mastering Complexity” | 348 |
The Malik Management SystemsAnd Their Users | 355 |
What Readers Need to Know in Orderto Understand this Book Series | 365 |
Glossary | 374 |
Termin protected by trademarkand copyright | 386 |
About the Author | 387 |
Selected affiliations | 389 |
Selected awards | 390 |
Bibliography | 391 |
Index | 394 |